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| #2187830 in Books | 2012-01-23 | PDF # 1 | File type: PDF | 92 pages||0 of 0 people found the following review helpful.| The illustrations are fun too. Most helpful are the proble-solving flowcharts in ...|By Theresa Bergantino Theresa Bergantino|My husband is a contractor and this book accurately describes the service situations among customers, technicians, dispatchers and office staff. The illustrations are fun too. Most helpful are the proble-solving flowcharts in chapters 1 & 2. Overall a va||We are a medium sized NH family owned fuel and hvac company supported by a small but dedicated customer service staff-we have seen Steve at several seminars and purchased a number of his training manuals and CDs-this book like all his other work is spot-on whe
This book gives HVAC Service Professionals the strategies and techniques required to deliver world-class customer service. When the thermostat goes to either extreme, the phones will start to ring. While HVAC reps can not control the weather, there are numerous behavioral aspects that are controllable. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This book is easy to read, well-illustrated and written by an author with twenty ...
You can specify the type of files you want, for your device.HVAC Customer Service Handbook | Steve Coscia. Which are the reasons I like to read books. Great story by a great author.
