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Lean Six Sigma in Service: Applications and Case Studies

From Brand: CRC Press




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 | #1573842 in Books |  CRC Press |  2009-05-20 | Original language:English | PDF # 1 |  9.21 x1.06 x6.14l,1.80 | File type: PDF | 468 pages

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||3 of 3 people found the following review helpful.| Review of Lean Six-sigma in Service|By Samir Tabbal|The book meets my expectations as it gives a methodological approach to defining and solving a six-sigma problem.
The only remark I have is that it would have been perfect had it added the VOC survey documents and the results of the surveys, instead of just enumerating the guideline points of the surveys, and just summari| ||"... the contribution of the editor as a teacher is reflected in explaining how to apply and integrate tools of Lean Six Sigma. She is an ASQ Certified Six Sigma Black Belt and experienced consultant. Therefore, the book is an authoritative treatise on the su

In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data...

You can specify the type of files you want, for your device.Lean Six Sigma in Service: Applications and Case Studies   |  From Brand: CRC Press. A good, fresh read, highly recommended.

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