[PDF.97qv] The Customer-Driven Organization: Employing the Kano Model

The Customer-Driven Organization: Employing the Kano Model

[PDF.je65] The Customer-Driven Organization: Employing the Kano Model

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 | #2810188 in Books |  2014-12-10 |  2015-02-16 | Original language:English | PDF # 1 |  10.00 x.27 x7.00l,.0 | File type: PDF | 116 pages

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||1 of 1 people found the following review helpful.| Good book, but wasn't what I was expecting or after.|By Customer|If you're expecting this book to demonstrate how to employ the kano model into an organisation, then this doesn't really cover it. It outlines lots of other types of processes such as Fishbone etc, but it never gets down to the nitty gritty of actually using the model in a real world example. I was hoping for a p| ||What is interesting about this book is its breadth ... it demonstrates how to use the Kano model and a wide variety of quality tools and methods to build a customer-driven organization of any kind. It takes a wide view of application rather than being in

Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one’s own home front.

Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today’s or...

You easily download any file type for your gadget.The Customer-Driven Organization: Employing the Kano Model   |  Lance B. Coleman Sr.. I really enjoyed this book and have already told so many people about it!

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